At Gym King Store, we want you to be completely satisfied with your premium gymwear purchase. If for any reason you’re not happy with your gear, we offer a straightforward returns and exchanges process to get you back on track with your fitness wardrobe.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Vests (due to direct skin contact)
  • Accessories (unless defective)

This policy helps us maintain the premium quality and hygiene standards our customers expect from Gym King Store.

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Gym King Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item(s) for return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for (specify size or product)] I confirm the item(s) are in original condition with tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Package Your Items

Once approved, securely package your items in the original packaging. Include:

  • All original tags and labels
  • The packing slip or order confirmation
  • A copy of your return authorization email

Step 3: Ship Your Return

Ship your return to:

Gym King Store Returns
91 Beverley Rd
Kingston upon Hull, GB CH6P 7SD

Important: We recommend using a tracked shipping service as you are responsible for the return until it reaches our warehouse.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping rates apply for exchanges
  • If the exchanged item is of higher value, you’ll be charged the difference

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or refund

Need Help?

Our customer service team is ready to assist with any returns or exchanges questions. Contact us at [email protected] and we’ll respond within 24 hours.

At Gym King Store, we stand behind our premium gymwear just like we stand behind your fitness journey.